Redesigned Support Centers for two products

Our goal was to make Blockchain.com’s Support Center a better resource for customers.

Before

• Info spread out across two separate support center sites
• Inconsistent article style and format
• Overwhelming layout and unintuitive organizational hierarch

During & After

• Managed approvals and feedback from VP of CS and Product Managers
• Merged support centers for Wallet and Exchange products: redesigned hierarchy; refreshed existing content; established style guide and governance protocols for ongoing maintenance of content

Defining the parameters of Support Center documentation